MyCERCOMS

Complaints Procedure

CERCOMS maintains a fair and structured Complaints Procedure to ensure that all complaints regarding certification, audits, or any related services are handled efficiently and transparently.

How to File a Complaint

If you have concerns about our services or certification decisions, you may file a complaint by:

  1. Submitting an email to info@cercoms.com.
  2. Providing details about the nature of your complaint, including relevant documentation.
  3. Allowing us up to 10 business days to acknowledge receipt of the complaint.

Complaint Review Process

  • Step 1: 
Initial Review – Our team assesses the complaint and determines its validity.
  • Step 2: 
Investigation – We conduct an internal review, including consultation with relevant personnel.
  • Step 3: 
Resolution & Response – We provide a written response detailing findings and any corrective actions.
  • Step 4: Escalation (if required) – 
If the complainant is unsatisfied, the issue may be escalated to an external authority or independent review body.