{"id":376,"date":"2025-04-08T15:34:38","date_gmt":"2025-04-08T13:34:38","guid":{"rendered":"https:\/\/cercoms.nl\/?page_id=376"},"modified":"2025-04-11T12:02:28","modified_gmt":"2025-04-11T10:02:28","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/cercoms.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"

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<\/span>CERCOMS maintains a fair and structured Complaints Procedure to ensure that all complaints regarding certification, audits, or any related services are handled efficiently and transparently.<\/p>\n

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How to File a Complaint<\/h2>\n

If you have concerns about our services or certification decisions, you may file a complaint by:<\/p>\n

    \n
  1. Submitting an email to info@cercoms.com<\/a>.<\/li>\n
  2. Providing details about the nature of your complaint, including relevant documentation.<\/li>\n
  3. Allowing us up to 10 business days to acknowledge receipt of the complaint.<\/li>\n<\/ol>\n

    Complaint Review Process<\/h2>\n
      \n
    • Step 1: \u2028Initial Review \u2013 Our team assesses the complaint and determines its validity.<\/li>\n
    • Step 2: \u2028Investigation \u2013 We conduct an internal review, including consultation with relevant personnel.<\/li>\n
    • Step 3: \u2028Resolution & Response \u2013 We provide a written response detailing findings and any corrective actions.<\/li>\n
    • Step 4: Escalation (if required) \u2013 \u2028If the complainant is unsatisfied, the issue may be escalated to an external authority or independent review body.<\/li>\n<\/ul>\n

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      CERCOMS maintains a fair and structured Complaints Procedure to ensure that all complaints regarding certification, audits, or any related services are handled efficiently and transparently.How to File a Complaint If you have concerns about our services or certification decisions, you may file a complaint by: Submitting an email to info@cercoms.com. Providing details about the nature […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-376","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t